1. Introduction and Data Controller Information
This Privacy Policy sets out how Gas Plus Plumbing and Heating Services Limited collects, processes, stores, and protects personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Gas Plus Plumbing and Heating Services Limited operates as a Data Controller for all personal data collected directly through our website, domestic heating surveys, installation services, and customer management systems.
Company Contact Details:
- Entity Name: Gas Plus Plumbing and Heating Services Limited
- Registration: Registered in England and Wales
- Email: info@gasplusplumbing.co.uk
- Data Protection Lead: Compliance & Privacy Officer
2. Scope of Processing & Energy Efficiency Schemes
In addition to general heating, plumbing, and boiler installation services, Gas Plus Plumbing and Heating Services Limited actively participates in government-backed energy efficiency schemes and government retrofit initiatives.
Processing related to these schemes involves specialised data collection to assess eligibility, verify property specifications, secure scheme funding, and lodge completed installations with regulatory oversight bodies.
3. Personal Data We Collect
We collect and process specific categories of personal data depending on the services requested:
- Identity & Contact Data: Full name, residential address, property contact details, email address, and telephone number.
- Technical & Property Data: Property ownership status, Energy Performance Certificate (EPC) ratings, existing heating infrastructure, insulation levels, floor plans, and pre-/post-installation photographic evidence.
- Scheme Eligibility Data: Documented evidence of qualifying state benefits, household income status, or council tax band assessment.
- Financial & Transactional Data: Billing address, payment details, invoicing history, and transactional records for paid plumbing or heating work.
- Technical Website Data: IP address, browser type, device information, and interaction logs via website analytics.
4. Specific Data Sharing: TrustMark & Ofgem
To deliver grant-funded installations, validate scheme compliance, and register work guarantees, Gas Plus Plumbing and Heating Services Limited shares your personal and property data with designated third-party organisations as detailed below:
| Recipient / Partner | Data Shared & Purpose | Lawful Basis (UK GDPR) |
|---|---|---|
| TrustMark | Property address, owner name, installer credentials, retrofit coordinator reports, post-installation photo evidence, and guarantee lodgements into the TrustMark Data Warehouse. | Legal Obligation (Art 6(1)(c)) & Quality/Compliance Standard Compliance |
| Ofgem (Office of Gas and Electricity Markets) | Full scheme compliance documentation, benefit verification receipts, property technical reports, measure calculations, and audit validation files. | Legal Obligation (Art 6(1)(c)) & Public Task / Statutory Mandate (Art 6(1)(e)) |
5. Lawful Bases for Processing Under UK GDPR
Gas Plus Plumbing and Heating Services Limited relies on the following legal grounds under Article 6 of the UK GDPR:
- Performance of a Contract (Article 6(1)(b)): Processing necessary to quote, fulfil, and deliver heating and plumbing contracts requested by you.
- Legal Obligation (Article 6(1)(c)): Processing necessary to comply with statutory gas safety obligations, building regulations, and government grant compliance requirements.
- Public Task / Statutory Mandates (Article 6(1)(e)): Sharing data with Ofgem, EcoForce, and TrustMark to support national energy efficiency objectives under official statutory mandates.
- Legitimate Interests (Article 6(1)(f)): Internal administration, quality assurance, fraud prevention, and system maintenance.
6. Data Storage, Security & Retention
We implement robust technical and organisational measures to ensure your personal data is protected against unauthorised access, loss, or alteration. All electronic records are stored on secure, encrypted servers within the UK.
Retention Periods:
- General Plumbing & Private Installation Records: Retained for 6 years following contract completion to satisfy UK statutory accounting and legal claims limitation requirements.
- TrustMark / Ofgem Grant Records: Retained for up to 25 years (or the lifetime of the installed measure/guarantee) as mandated by Ofgem and TrustMark regulatory oversight rules.
7. Your Rights Under UK GDPR
Under UK data protection law, you have the following rights regarding your personal data:
- Right of Access (DSAR): The right to request copies of your personal data held by us.
- Right to Rectification: The right to request correction of inaccurate or incomplete information.
- Right to Erasure (‘Right to be Forgotten’): The right to request deletion of personal data, subject to legal retention overrides.
- Right to Restrict Processing: The right to request that we limit how your data is processed.
- Right to Object: The right to object to processing based on legitimate interests or direct marketing.
- Right to Data Portability: The right to request transfer of your data to another provider in a structured format.
To exercise any of these rights, please contact our compliance team at info@gasplusplumbing.co.uk.
8. Regulatory Contact & Complaints
If you have concerns about how Gas Plus Plumbing and Heating Services Limited handles your personal data, you have the right to lodge a complaint with the UK supervisory authority:
- Authority: Information Commissioner’s Office (ICO)
- Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
- Telephone: 0303 123 1113
- Website: ico.org.uk