At Gasplus Plumbing and Heating Services, we aim to provide a high standard of workmanship and customer service on every job. If something has not met your expectations, we want to hear about it so we can put it right.
This procedure explains how to raise a complaint and what you can expect from us.
How to Make a Complaint
You can contact us using any of the following:
- Phone: 07460 706003
- Email: info@gasplusplumbing.co.uk
- Post: Technology Centre Office Pa 143, Wolverhampton Science Park, Glaisher Drive, Wolverhampton, England, WV10 9RU
To help us deal with your complaint quickly, please include:
- Your full name, address and contact number
- The date and address of the work carried out
- A clear description of the issue
- Any photos, invoices or documents that may help
What Happens Next
- We will acknowledge your complaint within 3 working days.
- A member of our team will review the details and may contact you for more information or arrange a visit to inspect the work.
- We aim to provide a full written response within 14 working days. If we need more time, we will let you know and keep you updated.
Putting Things Right
If we find that our work or service has fallen short, we will explain what went wrong and offer a fair solution. This may include returning to correct the work at no extra cost.
Urgent Safety Concerns
If you smell gas or suspect a gas leak, call the National Gas Emergency Service on 0800 111 999 immediately, then contact us.
If You Are Still Not Satisfied
If you are not happy with our final response, you can contact the Citizens Advice consumer helpline for free, independent advice on your options.
Our Commitment
Every complaint is treated fairly, promptly and confidentially. We use customer feedback to improve our service for everyone.
This procedure is reviewed regularly and updated as required.